FNB poor handling of ***** cases

I had a *****ulent nt transaction taking place in my account on the 1st of January and I went through process after process trying to get the transaction reversed. FNB has shown nothing but disrespect in as far as handling my dispute is concerned. I was taken from pillar to post up to until I wrote a review on Hellopeter. someone from FNB called three days and promised me that the money will be back in my account within 3 working days.

Even today, that money is not back in my account and the ***** department doesnt have a record of anyone handling my case. My money is not safe in the bank and I am scared that one day I will wake up to an empty account and no one will take accountability for it...Today, on the first of May, I had an Uber rides transaction taking place in my account through a virtual card. I mean details of that card are only visible to me, how does it happen that someone out there has them. My account has turned into a playground for ***** stars

I am very irritated by FNB , I am very close to moving my entire family out of this bank. I will not be treated like a second class citizen while being told that I am a private client and yet I never spoke to a private banker even once.