FNB poor delivery service

FNB Outsources the delivery of their bank cards to Takealot, it has now been two weeks since we requested the delivery of our new bank card. It was due for delivery on the 19th March by 17h00. No show, no-one contacted us for any arrangements, we even changed all our plans to be available the whole day. same thing on Tuesday 23rd March, we enquired and was given lame excuses from several call centre operatives. We were told it would be with us by 17h00 on Tuesday 23rd March. No show again. Repeat on Wednesday. Various calls resulted in a promise of delivery by Friday 26th March 2021. Again, no show. Our card has now expired. This is poor service, unacceptable and indicative of just how much they care about their business clientele.