1 reviews | Active since May 2019
FNB Poor Customer Sevice
Reporting on a flaud system with FNB
I am able to sucessfully apply for a personal loan with FNB... Approved and no problem with my credit rating... Please note I have not accepted loan yet
But When I try to increase my credit card limit... Oh no sir... There is a problem with your your credit rating... And you are at a high risk of not paying your account
Reason is there there is no salary paid into my cheque account.
But my salary is paid into my savings account... Also with FNB... And all this explained every time I speak to a new consultant
After a 20 minute conversation with 3 different consultants in 3 departments... The response from last one... The first guy should have escalated the matter to the next department... And I must be transfered again to a 4th consultant
Well done on excellent customer service levels... Your consultant's incompetence levels astounds me
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***