FNB. Poor customer service, Poor banking practice

I complained on 12 October regarding FNB paying incorrectly towards my accounts from COVID relief and also charging me interest for amounts not paid into my accounts, but it shows as paid on my FNB Covid relief statement. My complaint was apparently escalated. Ref nr ***NF. To date I have had no feedback. When I call the complaint resolution center is pole to Verona and to Karina. Both tried contacting the person handling my complaint - Chantel. They haven’t been able to get through to her. In the interim I am paying interest from July on amounts. That haven’t actually been paid out from Covid relief to my bond account. Customers should be wary of this. Instead of assisting customers during this difficult time FNB is taking money away from us. Having been an FNB customer for over 17 years, I think it’s time to change to another bank who was better customer relations and who doesn’t ***** from customers