1 reviews | Active since Jul 2017
FNB - POOR CUSTOMER SERVICE, NO RESPONSE, PATHETIC
3 complaints today, seems like this is the only way to communicate with FNB and get a response from experience.
Firstly, my credit card expired, I am out of country, so emailed FNB (***) 5th March 2021 (REF:***) still no response Resent email to same adress on 17th March (***) Still no reply
2nd complaint My Cheque account debited by R252.00 to Netstar although I never signed a debit order, my Netstar account was cancelled last year June and was paid manually, now suddenly my account is debited, ***? I want this debit cancelled and refunded asap, failing which I will close my account, tired on battling with FNB incompetemce.
3rd complaint, As mentioned I am no longer in SA but still have account at FNB, bond at FNB and First card, I no longer have a SA cell phone number and my email address has changed, Apparently FNB believes the nothing exists beyond SA's borders, How do you change your email address, phone number, etc to receive SMS, OTP, etc, I CANNOT GO INTO MY NEAREST BRANCH, I can't phone Fnb because I can't hold on for 1/2 an hour at a time inbetween getting cut off, being transferred from one person to another. FNB we are in the 21st Centutry, wake up, WHAT DO I NEED TO DO TO CONTACT FNB???? PUBLISH EMAIL ADDRESSES THAT CLIENTS CAN CONTACT AND THAT WILL BE RESPONDED TO, STOP USING COVID AND LOCKDOWN AS AN EXCUSE, THIS HAS BEEN LIKE THIS SINCE LONG BEFORE COVID WAS AROUND.
FNB IS DEFINATLY ONE OF THE MOST FRUSTRATING COMPAMIES I'VE EVER HAD THE DISPLEASURE OF DEALING WITH.
I was told that Netstar blocked FNB to reverse the debit order.
What I'd like to know , who controls my bank account FNB or Netstar?
We trust banks to look after your interests since we are their clients, if an unauthorized debit if presented the bank should contact client to authorize or decline payment.
I was told I must sort it out with Netstar, What do we pay FNB bank charges for?
Why does FNB have a helploine that cant help?
I want an answer, otherwise will escalate matter and even consider closing my FNB account.
I was told that Netstar blocked FNB to reverse the debit order.
What I'd like to know , who controls my bank account FNB or Netstar?
We trust banks to look after your interests since we are their clients, if an unauthorized debit if presented the bank should contact client to authorize or decline payment.
I was told I must sort it out with Netstar, What do we pay FNB bank charges for?
Why does FNB have a helploine that cant help?
I want an answer, otherwise will escalate matter and even consider closing my FNB account.