FNB - POOR CUSTOMER SERVICE

On 02 October 2023, I contacted FNB Customer Care regarding an issue with my account. I spent 2 hours on calls, being transfered from department to department - None of departments were able to assist me. I was transferred to 8 departments. I made 15 calls in total, because lines also cut or just ends. I still don't have an amswer and wasted 2 hours on phone calls.