FNB Poor customer service: error code 217

I have been trying to transfer funds from my FNB home loan to my cheque account through online banking without success. When trying to process the transaction an error code 217 is returned and the transaction cancelled.

I have logged 2 queries on the internet banking website, the first query reference number HL009UO11 was marked as resolved without any contact made and without the issue being resolved. I have received confirmation of receipt of the second query reference no: ***Q, but no further contact made.

Out of frustration I phoned FNB customer care line and was redirected 3 times and spent ± 35 min on a call but still I am not able to gain access to my money.

The response time of 48 hours stated by FNB is completely unacceptable and not what I expect from a bank that according to all marketing material, prides itself on customer service.