FNB POOR CUSTOMER SERVICE

I tried to open a credit card in March 2021, and was told by the consultant in the brach that I should try and open it online because she wasn't sure if it went through on her side. I've been paying banking fees on a credit card (since March), that's never been activated, I've never received a card and the card has no amount.... Yet every month I receive an SMS saying in order for me to be in good credit standing, I need to settle the amount outstanding on my credit card (bank charges). My credit history looks bad and I've never even had a credit card!?

I've spent over R300 on calls to FNB, and get passed around from one department to the next with every person telling me that they haven't seen this before and they will send me through to somebody else.

I received a call a week ago with somebody that was going to "help me", and she said she'd call me back the next day (which didn't happen, as always).

I'm appalled by the lack of customer service and that in 7 months, not one person has been able to help me sort out an issue on FNB's side. I'm honestly considering leaving FNB and going to another bank because of this, but I'm stuck with a bank that can't even take a card, that I've never had, off my name and ultimately left me with a poor credit score.