FNB - POOR CUSTOMER SERVICE ... AS USUAL

I logged a complaint on Hello Peter on 31 December 2015 regarding a reduction in my credit limit due to FNB debiting my account 2 days before the usual date, i.e. 2 days before payday, and the debit order bounced. On 4 January 2016 I received a call from a consultant who said the account will be investigated, it is not my fault, & she will get back to me with more details. On 6 January 2016, I receive an email from the same consultant stating that my debit order date has never been the 25th (I have bank statements and can prove it has gone out of my account on the 25th for the past 6 months at least) - and my account is in collections - well that's the first I'm hearing of this! I haven't even used the card for about 4 - 6 months, and my debit order usually runs AFTER PAY DAY - and doesn't bounce.<br> <br> You need to train your staff FNB. They are completely arrogant and ***********, clearly - \FNB How can we help you"... I think not. You are making me look like a fool"