SR
Selicia R
1 reviews | Active since Mar 2019
26 Mar 2019, 12:19
FNB poor customer service and unauthorized deductions
I have been a loyal FNB customer for many years now. This morning a debit order went off my account for a credit card from FNB which I don't have. I have never had a credit card in my life. Upon request, after holding the line for hours at a time, the call was dropped as the staff were *********** to assist. They have transferred me from gold account enquiries to general enquiries to debit enquiries and from there to the ***** department where they could not assist as I cannot provide a credit card number because I do not have one. This is the worst service I have ever experienced and still the issue is not close to being resolved. Thank you for wasting time FNB! Your customer care is absolutely pathetic.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
26 Mar 2019, 13:22Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Mar 2019, 13:22
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
SR
Selicia R's updateReviewer Update
26 Mar 2019, 15:42I would like to thank Roxy, the consulted who were finally able to assist. The matter has been resolved. You are what FNB is about! Thank you for restoring my trust in FNB!
SR
Selicia R's update26 Mar 2019, 15:42
Reviewer Update
I would like to thank Roxy, the consulted who were finally able to assist. The matter has been resolved. You are what FNB is about! Thank you for restoring my trust in FNB!