FNB poor customer service

A follow up regarding my retrenchment claim that they didnt process and now I'm sitting destitute.

We went into the branch to try speak to a consultant... at the door I was told to call the 0091 number which I had explained didn't work. I was send to FNBs in-house phone and put to another agent who said she will request a follow up as she sees it hasn't been attended to. She said she couldn't tell me if it would take days or weeks or months.... really? I must sit in the meantime and feed my family, how exactly?

Will definitely be changing banks.