FNB poor customer service

I have had the worse experience with this bank. As we all know different banks has a cash send option as FNB has it's eWallet. Just because I don't have a bank account with them I can't withdraw more than 10K a month thru the eWallet system they have. I have almost R5K in my eWallet that I desperatly need and I was told to upgrade my ewallet. As I explained and showed the consultant from the FNB branch in Boksburg, Sunward park it does not allow me to do so. I was told to go to home affairs and apply for an I'd then they could maybe assist me. As I said to the consultant how must I do that if I can't even withdraw my money to go and apply for a new I'd. The gentleman was utterly rude and told me this is what happens if a person uses the eWallet service and does not have a account with FNB. As I told the consultant I do not want or need a bank account because of all the fees I was told then I have to wait until the 1st of the new month. I then said but I'm struggling to get my money already from the 10th and today is the 17th and just to be told another 2 weeks wouldn't kill me. As I explained to the consultant I need the money urgently the gentleman rudely told me I'm waisting his time as I can see there is more people with stories, excuses and problems. I personally think this was very unprofessional and this matter could have been resolved. As I even send a email to customer service regarding my situation and still no feedback, this is where I said enough is enough. The consultant has no idea what is customer service and I would never recommend anyone to open a new account with FNB.