FNB. Poor customer service

I would not recommend First National Bank to anyone. I was thinking of moving my banking over to FNB, but will never do it now that I have actually had dealings with them. For more than 2 months now we have been trying to get a life insurance settled. Made numerous calls and forwarded paper work over and over. Everytime we e mail or call we are told someone will get back to us shortly. FNB has not made contact with us once. Sent us incomplete forms to fill in, they e mailed the claim to a wrong number from the bank itself. No one needs to deal with such incompetence from a financial institution that we want to trust with our livelihood.