PS
Pretty S
1 reviews | Active since Sept 2022
26 Sept 2019, 12:54
FNB POOR CUSTOMER SERVICE
Last week i tried to deposit R50 into an account and the machine swallowed my money without doing the deposit. I went inside FNB Northmead square, spoke to Nishika who promised me all will be sorted within a few hours. She gave me ref number PPF-***2. A WEEK LATER NOTHING HAS BEEN DONE AND NO ONE HAS CONTACTED ME. FIX THIS NOW!
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Replies (3)
FNB (First National Bank)'s replyOfficial
26 Sept 2019, 15:45Good Day Abadayisi Abaphambili
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply26 Sept 2019, 15:45
Official
Good Day Abadayisi Abaphambili
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
PS
Pretty S's updateReviewer Update
28 Sept 2019, 06:58Two individuals have called me from FNB, the one guy said he was from the Northmead branch and my money has been refunded, this was yesterday and i still DONT have my money yet. FNB service is extremely poor!
PS
Pretty S's update28 Sept 2019, 06:58
Reviewer Update
Two individuals have called me from FNB, the one guy said he was from the Northmead branch and my money has been refunded, this was yesterday and i still DONT have my money yet. FNB service is extremely poor!
PS
Pretty S's updateReviewer Update
28 Sept 2019, 06:5924 hours after they called I STILL DONT HAVE MY MONEY!
PS
Pretty S's update28 Sept 2019, 06:59
Reviewer Update
24 hours after they called I STILL DONT HAVE MY MONEY!