FNB poor customer service

I’m unbelievably frustrated with FNB consultants. I logged a ***** complaint with them today I’m calling to find feedback on on my case. I get transferred 4 different times in the same department imagine. Nelisiwe radebe who needs training in the ***** department transferred me to Tshililo sadiki who is impatient and very rude. She talked over me like I’m nothing, even after I tried to explain that ***** department is the one that send me to her she became very upset, imagine with me a client. Something must be don’t with this two consultants they are unprofessional people who are in the wrong department. I’m very happy with Sylvester who is surprisingly in the same department with them assisted me. He was very polite and patient with me. I’m so irritated with the service I got before him. They are in the wrong department and they are dragging fnbs name to the mud.