FNB Poor Customer Service

I have banked with FNB for the last 11 years and have always advocated for their excellent service. However recently I have found this is not the case. I have worked initially with my banker to assist with general banking requests but have been transferred to numerous other bankers who have failed to assist within the requested time. When I send an email to follow up I receive an automatic response that my query has been logged and I will receive feedback within 24 hours. Feedback is usually never received. It has been more than 3 months and my initial request to change debit order dates have not been completed successfully even though I have been told that they have. I have sent a number of other requests but I am often not helped which forces me to send a follow up email.

FNB prides themselves on being the number 1 banker in South Africa but recently I beg to differ...