FNB POOR CUSTOMER SERVICE

I have an issue with my E-Wallet service, however, your systems are not picking up the issue on whats wrong with my account and I keep being pillar to post. I can't access the funds in my account and no one seems to understand why. I go to branch they call E-wallet services, they say they see nothing wrong and then tell me they've escalated my issue and I receive a message that the issue has been solved when it hasn't and when I call I have to go through this process again, I have been experiencing this issue since before September 2022. I am honestly frustrated at the poor customer service I've received and the fact that I can't still access my funds so many months later is fustrating.