FNB - POOR CUSTOMER SERVICE!!

I submitted my complaint to FNB on Friday 08 February 2019. To date my matter remains unresolved and in addition thereto, there has been no feedback on progress. I have contacted FNB myself every two to three days and been met with various excuses as to why I have not received assistance. On 14 Feb Clifford advised my matter had been escalated to his Manager, Mr Hira. On 22 Feb I called and spoke to Shumeera, she advised no one other than the Manager could help me. Surely, I asked, in an institution as big as FNB, there is another staff member who can perform Mr Hira's duties when he is out of the office? Are you telling me that his tasks come to a halt pending his return? Nonetheless, Shumeera promised to call me back yesterday (Mon 25 Feb) with feedback. I have not heard back from Mr Hira, Shumeera or even Clifford. I cannot begin to explain my exasperation and frustration.