1 reviews | Active since Nov 2018
FNB poor customer service
After my card has been cancelled due to ***** activities on my card, it has been 4 weeks and I do not have a new card yet. I have been in contact with them, and CCD couriers for last 3 weeks now, and still they refuse to deliver the card, because the two companies does not communicate with each other. I refuse to pay money for them to deliver my card at a branch, but somehow they are willing to drive over 100km to deliver it for free. I have job where I am never on the same place, I cannot get my card delivered. This is not my problem, FNB needs to sort it out.
Another thing is, I haven't heard a single word from my private banker, why am I paying for this service, if I have never even spoken to her before.
FNB is apparently the best bank with regards to service. This is ridiculous!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)