FNB - POOR CUSTOMER SERVICE

I am very disappointed in the service I received from Samantha (branch manager) at FNB Zevenwacht Mall today. I forgot my bank card today at home and could not withdraw a statement at the atm. I did not want an online statement as my February salary didn't reflect on it yet. I went to branch with my ID and was told the consultants are not allowed to give bank statements to customers. I then requested the manager whom did not even introduce herself, and I had to request her name. Samantha, the manager also refused me a bank statement with my ID and said that she would need to give me a card replacement so that she could verify the card and my ID against the data on the FNB data base. I then told her that I have a bank card and do not need one and asked if she had to replace the card if she will reverse the fees and again the answer is no. In the same breath I was told they cannot issue statements, yet she will issue a statement if I do a card replacement? This is very strange and unprofessional as she would charge me for my statement and a new card, just for a bank statement? FNB is really chasing me to do my banking with another bank. All other banks accept the ID or driver's license as proof of identity. Since when can staff no longer issue their clients statements? There is no human on this earth that remembers everything, every single day of their lives. I have a business to run and don't have time to drive up and down for bank statements. The services at FNB Zevenwacht is absolutely bad. This is not my first complain about their staff and customer service and I doubt it will be the last. FNB services is no longer top class.