FNB poor customer service

After for years of drawing money then going into the bank,I was suddenly informed private clients cant do this only business. After the consultant who helped me knew I was going to the tellers. We wasted nearly an hour trying to sort out cardless withdrawal get to the teller and denied change, same consultant comes to tellers to tell me I cant after giving me a ticket and telling me to go to tellers she knew exactly what I wanted. Lay a complaint, Clearwater promises to phone me back and still waiting. PM FNB and they dont answer, email and customer care and still no answer. Very poor service from FNB, No customer service at tellers at Clearwater or from FNB Social media or their care dept