FNB poor customer service

FNB has pour customer service when it comes to business accounts, I logged an insadent a month ago already and it is still not resolved, you phone them everyday for feedback and they keep saying it will be done by the next day and it never happens. They don't email or phone you with updates when they say they will and if you phone them they are also not very helpful. I gave spoken to a few different people Simon, Nicole, Brian and everytime you get a different story. I am not happy with the service and I am considering it to close the business account. I have been to Springs Branch a few times as well regarding this insadent and all they do is give you the phone to phone the business call centre. They should really start caring about their clients more and stop taking so long to resolve issues.