FNB POOR CUSTOMER CARE / SERVICE

Banking with FNB for over 20 years and have been relatively happy with their service. Until you try to resolve an account issue via their call center. Firstly it is almost impossible to get some to answer the calls in the call center, when you eventually do get a hold of someone, they are unable to assist and your a put through to another department, i think i have been put through almost every department at FNB bar the cleaning department. I have been trying to resolve this issue for over 2 months with promises of a call back from a team leader, who I personally think are fictional characters, as to date not one call. If this is the way they treat their platinum card holders I feel sorry for the rest. It seems like FNB have too many clients and apparently don't care about losing a few. No problem as other banks are offering \customer service". Not just empty promises and e-bucks. Maybe its time I moved to a bank that cares about their customers banking needs and actually want their business.