FNB Poor Customer Care

I opened accounts for a NPO on Tuesday 2nd June and was advised that an email confirmation would be send with request for ID and constitution and proof of residence. Now it's the end of day on 8th June and I haven't received the email. I have surely called not less than 12 times and sometimes calls are dropped without getting help. Ironically I have received the bank cards with incorrect account name on one of them.

I have tried everything to get help but there seems to be unbelievable confusion and deficient customer care.