FNB poor credit application processes and poor systems

No feedback regarding credit card application done 3 weeks ago. Was sent a sms to apply, upon application I was incorrectly declined due to the incorrect risk category. Zizipho from North-gate then contacted FNB credit to rectify which was supposedly done. Was then told to call credit to re-apply in order for my ITC to not be impacted as it was an error on FNB side. Spoke to Rubsie, ref number: RL ********** 68258. Still no feedback. I currently do not bank with FNB however responded to the sms. If this is how they treat potential clients, it is truly a poor reflection on their brand and advertising. My husband who is a premier client with FNB also app**** and also no feedback yet. Guess they don't take care of their existing clients or future ones.