FNB - Poor Covid19 Home loan relief responde

Their Home loan division are just not coming to the party to assist during this Covid19 pandemic as advertised by them.

We are in good standing with our account and have never been in arrears, send 2 emails to their Covid19 email address *** on 15 April 2020 and again on 23 April 2020 to explain we need payment relief during this period due to our income severely affected, Ive received confirmation back indicating 4 days response will be received.

After numerous phone calls continuesly dropping from their side I have been informed of a 15 day delay in order to get a response, when I inform them that funds would not be available in my account for the Debit Order on the 1st due to their delay in responding to the assistance request, I'm simply told then I will be defaulting on the payment resulting in my credit score being affected and the Bond going into arrears.

Now I ask you how is this service during a pandemic affecting all of us.

FNB you should be ashamed of your false advertising and treatment of your loyal clients during this time. It would also be noteworthy that we don't bank with FNB and therefore cannot apply via their app as advertised.