FNB poor costumer services

I am shocked on how poor the costumer services is with FNB and hence my reason to leave FNB Banking. I have been trying to settle my loans and credit card payments so i can close the accounts however when asking how to pay the outstanding amounts immediately from my standard bank account the call center operator doesn't come back to me. i have asked on every accession to send me a e-mail informing me how to make direct payments to the accounts. even when i confirmed and the call center person confirmed ON THE RECORDED CALLS no emails where received. then i decided to phone the centre and while on the line make payments using their instructions! then when i asked when the payment will reflect Ofentse informed me within 20 minutes. i asked him to phone me back in 30min but no call was made. when i phone in again and got hold of different operator they put me on hold for 30 minutes or longer while "trying to get ofentse".

till today i have not received confirmation they the loan payment is settled and have not received a letter confirming the loan has been paid p\back in full and the account has been closed.

FNB is very quickly to help you get a loan but when it comes to closing a loan its like mission impossible. This and other passed negative experienced i do NOT recommend FNB to anyone as the costumer care is pathetic and not suitible to a self claimed "world bank" standard