1 reviews | Active since Feb 2015
FNB POOR CONFIDENTIALITY AND PROFESSIONALISM
<p>There is a person with the same surname as mine but his email address starts with an h and mine with an n the rest is the same. I understand that mistake and I took the liberty of phoning them with the other persons ID number account number and everything due to the fact that I receive all his statements. FNB informed me that they will change it. Last week it's the second month after my request and I still I receive the statements, I then requested themm to change the damn email address, but now I start getting all the incontact messages from all the other persons balnce and purchases.</p> <p> </p> <p>So I assume that this forum will then have to do because FNB does nothing about is, I would be very upset if you send my statements to someone else and your statements is not even encrypted with a password. No that is poor confidentiality and professionalism!!!!</p>
Good day Nellie777,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Good day Nellie777,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
