NG
Nelmari G

1 reviews | Active since Feb 2015

05 Sept 2016, 09:58

FNB POOR CONFIDENTIALITY AND PROFESSIONALISM

<p>There is a person with the same surname as mine but his email address starts with an h and mine with an n the rest is the same. I understand that mistake and I took the liberty of phoning them with the other persons ID number account number and everything due to the fact that I receive all his statements. FNB informed me that they will change it. Last week it's the second month after my request and I still I receive the statements, I then requested themm to change the damn email address, but now I start getting all the incontact messages from all the other persons balnce and purchases.</p> <p> </p> <p>So I assume that this forum will then have to do because FNB does nothing about is, I would be very upset if you send my statements to someone else and your statements is not even encrypted with a password. No that is poor confidentiality and professionalism!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2016, 11:51
Official

Good day Nellie777,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)