FNB poor call centre service

I reported a credit card ***** instance to FNB by telephone. The card was canceled. I need to be refunded for my loss. Therefore I must complete a claim form. I have spent about 2 hours in vain trying to obtain a claim form. It takes about 30 minutes for them to answer the telephone. For the form, the ***** dept transferred me to "cards" where they told me I must get it from *****. The ladies supposed to help you are very unwilling to assist and try to get rid of you ASAP. They transfer you to another department or just close the line. The service of FNB is as bad as The Post office before they succeeded in closing it down. I also have a Discovery card. Their service is by far much better than FNB. The poor service of FNB will certainly chase away many clients.