1 reviews | Active since Jul 2018
FNB - Poor business banking service level
Opened a new business bank account at the branch with a consultant. Now getting emails requesting additional FICA documentation within a certain time period. Rep**** to emails but get no response. FNB supp**** a contact number. Almost impossible to get through to helpdesk as have tried three times and waited 5 minutes each time. Get default message "We are currently experiencing high call volumes". Absolutely useless service. Finally got through today to consultant.
Good Day Bruce Lancaster ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Bruce Lancaster ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the branch to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***