FNB poor banking system and services

I’ve been banking with FNB for more than 40 years and I must say I’m gravely disappointed with them and their services. I experienced *****ulent payments on my card, the ****mers took a total amount of R75 880 on the 30th of September 2023 without having any of my details or any approval from me. I then reported the case on time, blocked the cards and my case was under investigation for 7-30 days. I then called to ask for feedback on the 16th of October 2023 and was told the case has been finalised and they told me that I will not get my money back and gave me details of where the money was taken out and that other information that does not concern me. They don’t even call to give you feedback like they said they will you, you constantly have to call them yourself! Mind you My cards and all my details were with me I did not approve of any payment! The people managed to hack your FNB system privacy that should not be my concern. I do not care where the money was taken out or how they managed to do that! The bank is liable for any *****ulent acts done to their clients account without their consent especially if their system is hacked! They paid me R7000 out of R75 880. How are they able to pay R7000 and not give a clear indication and explanation as to why I will not be getting my full amount back! I want my money in full! I am not liable for activities that is done outside my concern or approval. We choose to bank our money for safety purposes and if they can hack their security systems and the bank does not pay us back what they are liable for and choose to pay us what they want to with no clear explanation as to why I they not paying me my money in full, that is unacceptable and will not take it at all. I’m so disappointed with FNB! I want my money back in full and if they don’t solve this matter, I’m definitely involving my lawyers because I really want my money!