FNB - POOR ASSISTANCE

Good day.

I would like to take this opportunity, I am quite dissatisfied with First National Bank. My online banking was blocked due to apparant attempt of access by a third party, however no notification was provided to me of this infringement by First National Bank, I went to the branch and waited for 2 hours to unblock my profile however no success was reached and my profile is still blocked after the ***** department notified the consultant that it was unblocked, I had no access to funds as I cannot continuesly drive around attempting to deposit money to people, FNB took 2 hours of my time and not including the amount of hours I had to find alternative solutions. I do understand that COVID 19 has an impact on all individuals and entities within South Africa however I am still paying for services at FNB and unfortunately that still dictates FNB's responsibility towards their clients. Due to this horrible instance I have experienced this naturally demands a course of action to be taken.