Fnb poor and bad service

Fnb poor service agent and team leader very rude I called fnb cause 8000 was taken from my account the team lead was rude to me also the agent I Guss's both friends also cuuting the call on me not helping me to solve my problem ask to speak to a senior they cut the call on my asked for they surnames didn't want to give this is how fnb treat they customers very sad

Please don't bank with propel like this 8000 was for my kids medical cost and now my money taken by them I won't be able to save my kid from this cancer illness cause of fnb