1 reviews | Active since Mar 2018
FNB policy debited *******ly
Fnb has been debiting my account *******ly for a credit card protection policy for 3 months despite confirming the policy was cancelled in June and then July and promising me a refund for the incorrect debit. They continue to debit for this policy and ignore email complaints, no response for nearly 2 weeks.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***