1 reviews | Active since Mar 2017
Fnb policy
<p>Hello peter </p> <p>Policy number AD ********** 7041</p> <p>My name is Mathapelo Josephine Monyake I have a policy at FNB open it 2014. 03. 31 I have been paying every month until 1st of December last year I missed a payment but on the 28 of December I deposited money for December and January. On the 1st of January they debited but the money was short of R7 of wish I am paying R250 a month then claiming that the bank took bank charges but the problem is they didn't notify me until they say to me my policy has lapsed because of R7. They are telling me to start from the scratch.</p>
Good day Ms. Pusky
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Pusky
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***