FNB policies only make false claims

FNB is keeps pushing policies on its customers that apparently is not worth the paper it’s printed on. My mother was covered under a group cover that FNB had no problem deducting money for each month. On top of the emotional turmoil I had to find out that their so called 48 hour turnaround time is nothing but an empty promise that they have not lived up to. I had to pay the funeral home today by taking out a loan from her employer due to excuses and being given the run around and same vague answers by their staff for the last 4 days and still nothing is forthcoming. As if their apologies for incompetence and in my opinion ***** should be enough. Pathetic to say the least. Please don’t call or respond to my complaint with the same old generic answer and no solution because if I hear we will refer this one more time I am going to scream. I also looked at reporting them to the banking authority for false claims.