FNB - please up your game

Firstly, I have generally been happy with FNB, but the current situation is untenable.

At least acknowledge and communicate. Radio silence from your side justly deserves this complaint.

About 40 days ago I created a new business account. On the 30th of September I provided the requested documentation. I had issues transferring funds into the account, but assumed it was due to not having collecting the card yet as I was ill.

Fast forward to last week, card collected at the branch all was supposedly good, but same issue. I finally managed to get hold of somebody (your auto attendant was broken , couldn’t get through on the phone after more than 4 attempts).

Lovely lady named Ellen, says my documents were not processed and I quote – “because my email came from a personalized email address and I should use gmail or yahoo rather”.

So lets unpack that – 35 days later I’m told that. Why 35 days ? I require an answer in writing please.

Secondly , the email came from my company email address, do you really really want it from an internet service provider who gives out free email addresses ? My lawyer and accountant we really prefer business communication comes from my company email accounts.

Lastly, I have now resubmitted the documents from both my company and my personal gmail account. I have copied Ellen as requested, but a week later I have still had no response and am still unable to use my account.

I need the answers in writing please. Feel free to use my company or personal gmail account , but I need this resolved.

PS. I managed to get personal account details from an internet url that is unprotected. I sent an email that was never answered either. Feel free to contact me about that security lapse too.

Regards,