FNB please treat your customers well with dignity and respect.

I have a problem with the bank. Since from January, I have been seding emails back and forth to FNB and no one is responding to them. I can see the read receipts, but no response. My question if I should publicly put it, is can I get clarity on why when your account is on hold, the bank keeps on debiting fees. I think it is both unfair and most likely *******. I would like FNB to refund me the fees that they debited from my account for the period that I had no access to my account.

This is my reference number: Ref 2*** The person dealing with my matter is Mr. Sibusiso Gumbi