FNB- Please reverse my funds as requested

I have been trying to reverse a transaction since 29 October 2019, and I don't seem to get it right. Why does FNB give their clients a tough time when it comes to reversals older than 40 days? why make it a big deal? Its my money afterall irrespective of timeframe. I expect you as my trusted bank to respect my decision and wishes. Other banking institutes don't frustrate their clients. They act on their clients request. Over and above that they keep us on hold for hours, clearly they don't give jerk about our airtimes. There is NO monitoring of calls as you would be able to pick up average waiting times and adjust the call centre accordingly. No notes are made after the conversations as a result every time when you get through you will have to re explain yourself. I fail to understand as to why should you consult with the 3rd party for approval of my dispute when I as your client request that you reverse my money. Let me be the one who deals with the 3rd party not the Bank. Why do you have to frustrate me as your client. I am beginning to question my relationship with FNB. I personally feel that you are wasting my time, efforts and airtime with your TOTAL INEFFECTIVENESS. PLEASE REVERSE MY MONEY AS REQUESTED. I THINK ITS TIME FOR US TO PART WAYS. I really can't afford to be frustrated like this. The staff/managers don't even communicate nor give feedback, they promise to call you back before COB, when you call again after COB you are told that the manager you spoke to has already left for day. Lack of customer service and TCF right there.