NK
Nobuhle K
1 reviews | Active since Nov 2009
05 Feb 2019, 07:00
FNB please refund all my money
About 2 weeks ago i went to FNB Sandton because of dissatisfaction with their customer service or how i have been treated as a customer. I decided to cut all my relationship with them.
I was actually charged a monthly and service fee for the month of Jan, a service that i was no longer gonna use. I paid it and told them to also close and refund me back my money from share trading account, I'm still waiting even today, No refunds, No communication.
Today, 05 February 2019, i got an SMS that R72.00 was paid from my account, what the hell is going on?
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FNB (First National Bank)'s replyOfficial
05 Feb 2019, 09:16Good Day Nobuhle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply05 Feb 2019, 09:16
Official
Good Day Nobuhle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***