FNB PLEASE LOOK AFTER LOYAL CUSTOMERS ..

I’m really disappointed in FNB. I’ve been a loyal customer my entire life, and all of my accounts are with them. When we recently hit a tough patch and reached out for assistance on our home loan, we simply asked to extend the term to make things more manageable — not to skip payments, just to create some breathing room.

They initially agreed to extend the term, but then increased the interest rate, which unfortunately defeats the purpose of the request. It’s frustrating, especially considering this is a home loan — a fixed asset with relatively low risk.

What’s even more disheartening is that if we were to go to another bank for a better deal and only then ask FNB would look to match it. After years of loyalty, it’s upsetting to be put in that position.

If another bank like Nedbank is willing to assist, I’ll strongly consider moving not just the bond, but all my accounts. When your bank can’t support you in difficult times, it really makes you question the value of that relationship.