FNB, please let me have access to MY money

I am so frustrated with FNB business bank. I need access to the cash in one of our bank accounts that we have had for more than 4 months. I cant transfer the money out of this account - and wee seriously need it now since FNB has not yet helped with this.

Its my money. The account is handsomely in the positive - but the notification i get is that the account does not have sufficient funds...

I have complained using the FNB digital channels twice now. As I type this, this will be my third attempt phoning the call centre. 1. First attempt - a 27 minute passing around between agents to tell me that they will tell me reason for the hold on the account ( last friday) 2. Second attempt :This morning - on hold for 12 minutes, no answer 3. Third Attempt: Right now - already 8 minutes waiting, nope 10minutes...still holding.

I cannot make the payments I need - And I am in a serious situation here.

JUST HELP PLEASE.