CP
Charlton P
1 reviews | Active since Aug 2016
27 Jan 2020, 10:53
FNB, please learn the concept of client experience from the other banks
Why do you ahve online chat people who is not equiped to deal with queries? I accidentally transferred funds from my cheque account to my loan account. AN ACCOUNT THAT WAS SETTLED AND SHOULD BE CLOSED. I asked Ettiene to please correct it for me. He instead refers me to the loan department who in turn does not answer their phones and places you as their client on hold. Why have this facility if its not able to service your clients?
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Replies (2)
FNB (First National Bank)'s replyOfficial
27 Jan 2020, 11:03Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply27 Jan 2020, 11:03
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
CP
Charlton P's updateReviewer Update
30 Jan 2020, 12:32Monday I was called and said this will be rectified in 24-48 hours. This loan account will finally be closed and the refund of the money be made bak into my cheque account so I can transfer it to my savings. Surprise surprise. FNB's incompetence is showing once again. IT was never done.
CP
Charlton P's update30 Jan 2020, 12:32
Reviewer Update
Monday I was called and said this will be rectified in 24-48 hours. This loan account will finally be closed and the refund of the money be made bak into my cheque account so I can transfer it to my savings. Surprise surprise. FNB's incompetence is showing once again. IT was never done.