FNB! Please help with my ***** CASE! It has been a month

At the end of JUNE I had a case where an FNB atm had swallowed my card. Shortly after that R3000,00 was withdrawn from my account. I immediately blocked my card and called FNB to report the theft. I was given a case number : ***. I have visited the branch, I have done countless follow ups with the call centre ***** department but all I am getting is wait 48 - 72 hrs. For the past month. We as South Africans deal with allot. The least we expect is to be assisted when our hard earned money is ******. PLEASE HELP!!!