1 reviews | Active since Jul 2011
FNB please help
I am referring to my queries w.r.t. FNB changing something on their side on more or less the 16 of November 2018. I get no notifications on my credit card (except OTPs when I do online transactions). I DO RECEIVE NOTIFCATIONS ON MY DEBIT CARD!
In November I also did not receive my credit card statement, but that has been fixed.
I have been passed backwards and forwards w.r.t. this issue. Somebody from credit cards made me a print out of all my transactions and said that the problem has been resolved, and that FNB sends no e-mail notifications, however that is not true. I last received a notification of a credit card transaction on the 15/11 for the amount on R571. Otherwise nothing except for OTP.
Kindly request the same person who did the original transaction query to exclude cheque card transactions, and OTP on credit card transactions w.e.f. 16/11 onwards.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)