FNB PLEASE FORWARD ME A LOAN AGREEMENT THAT MAKES SENSE !!!!!

CAN MAVIS PLEASE CALL ME FROM THE COVID-19 DEPARTMENT?????!!!! I HAVE EMAILS FROM HER STATING THAT MY FULL LOADN AMOUNT FOR THE COVID-19 LOAN HAS NOT BEEN UTILIZED THEY THEREFORE CREDITED MY ACCOUNT WITH A R6495 THEY THEN DEBITED IT AND CREDITED IT FOR LESS NOW. THIS CHANGE HAS BEEN BEEN AMENDED ON THE FNB BANKING APP BUT STILL MAKES NO SENSE AT ALL. MY INSTALMENT AND AMOUNT OF MONTHS OWING DOES NOT MAKE SENSE. I WOULD THEN BE PAYING MORE THAN WHAT I HAVE USED. MAVIS DOE SNOT RESPOND OR RESPONDS A WEEK LATER AND NEVER ANSWERS MTY QUESTIONS!!!!!! CAN MANAGAMENT PLEASE GET BACK TO ME OR IM TAKING THIS TO THE OMBUDSMAN AS FNB HAS CONTRAVENED THE NCR ON MORE THAN ONE OCCASSION!!!!