FNB please explain and stop ignoring me, I am your customer

Credit card charges have appeared on my account without any explanation and, to date, have simply been ignored by FNB. I request a detailed explanation of why these charges are being processed on my credit card. Cancelling the ticket does not resolve the issue. Please contact me and engage with me directly. Before stating that you “called but received no response,” kindly make use of the other available channels—email, SMS, or WhatsApp—as you have all my contact details on record. I am extremely disappointed with this experience. This matter did not need to be escalated to a public forum; it merely required a proper response to my original request.