LP
Lucua P

1 reviews | Active since Oct 2014

16 Jul 2018, 11:33

FNB please do not use Mr Delivery to deliver business cards.

FNB please dont use Mr Delivery to deliver business cards. They DO NOT even ring the bell at our office, just call once ... number is not from courier, thus if you call back 1min later, you have to hold on for call centre - 2 mins later and then delivery guy is gone, with a "I called once". I get deliveries all the time, my private client cards were just delivered. The courier did not ring any bell for our office, yet they claim this, which means they where not at correct premise to start of they are lying. FNB do not hrough away your good name with this type of poor service. There is no reschedule now, as I am travelling abroad with 24h.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2018, 11:42
Official

Good Day Lucua ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***