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Danny M

1 reviews | Active since May 2014

15 Apr 2015, 14:06

FNB Please contact me!!

Seriously FNB, you are always experiencing higher than normal call volumes, I mean really?<br> <br> Please contact me because I cannot hold on for ever. if we had access to a business banker at the branch we would not be in this situation now, <br> <br> some of your systems and processes are awesome however when you need to contact a business banker, you fail in every respect. come on!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2015, 14:35
Official
Hello stopthattrain,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 667148 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)