NB
Nicole B

1 reviews | Active since Jan 2018

06 Apr 2018, 22:01

FNB please clear my debit it's been long enough.

Transunion has no record of me owing Fnb anything. Yet on my Fnb banking profile I do. And immense amount. So I went through all the correct system requirements. To no avail. The account in question was a prescribed account. It should be totally erased. FNB is my bank but once again the computer is always right not the customer.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2018, 09:12
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

NB
Nicole B's update12 Apr 2018, 14:12
Reviewer Update
I was emailed by FNB this morning informing me the problem was resolved. I just tried to apply for a credit card and I was declined because of unpaid bills on my credit report. My credit report at Transunion is checked every day by me. There is NOT ONE UNPAID BILL.
NB
Nicole B's update15 Apr 2018, 19:24
Reviewer Update
No word's left to put me on hold?